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Return Policy

Effective Date: May 1, 2025

1. General

We want you to be satisfied with your purchase. If you're not, you have the right to request a return or exchange in accordance with applicable Ukrainian law.

2. Return Conditions

• The item must be unused, undamaged, complete, and in original packaging;
• Returns are accepted within 14 calendar days from the delivery date;
• Custom-made or personalized items are non-returnable.

3. Return Procedure

To initiate a return, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject “Return Request” and include your order number, reason for return, and photos if there’s damage.

4. Return Shipping

The return shipping cost is covered by the customer unless agreed otherwise. If the item was defective, we will reimburse the shipping.

"It's the best way to take more luggage for a longer trip..." (Read more)

"Excellent manufacturing, and just a high quality product..." (Read more)

"C-Way not only has the best engineered products... I wish all vendors were like them." (Read more)

"You can continue your journey with peace of mind without having to worry about it falling off while driving..." (Read more)

"It has very nice finishing with a great quality of combining the weight and the shape!"  (Read more)

"I am from Belarus, my name is Serega,  I found out about you on Instagram, I am very pleased with the purchase." (Read more)

"All in all, highly recommended!
C-Way is a trustworthy partner and very pleasant to deal with, taking his business and customer satisfaction seriously..." (Read more)

"Voilà le C-Way après montage hyper facile par moi même..."(Read more)